#Custom sms sender id registration#

Once your SMS Sender ID is approved (there will be an email confirmation), you may share the confirmation and Sender ID with your account manager or Support at XGATE.

Create an account & register for a Sender ID with Singapore SMS registry ( portal link).

If you plan to send mobile messages in Singapore using alphanumeric Sender ID, you’ll need to follow the following steps.

#Custom sms sender id registration#

What’s the process for Sender ID registration in Singapore? This not only improves SMS deliverability rates, but also helps earn trust, because the recipients recognise the Sender ID. With a registered Sender ID, your messages bypass filters that can block unregistered traffic in mobile operators’ network and systems. Hence, registering Sender IDs will help mobile operators trace abuse more effectively to specific SMS senders. While mobile operators are responsible to block fraudulent SMS messages reaching their customers, they require systems in place to identify and prevent those abuse. Incidentally, brands that value good customer relationship also appreciate the importance for recipients of SMS messages to trust the Sender ID that is contacting them.

Singapore IMDA first implemented Sender ID registration in March 2022 on a voluntary basis and resulted in 64% reduction in fraudulent and malicious SMS activity. Since SMS is an effective channel for marketers to reach their customers, this article aim to provide more information about the mandatory Sender IDs requirements in Singapore and registration process. This means we are authorised to help companies send mobile messages with alphanumeric header when they have obtained their registered Sender IDs. XGATE is registered with IMDA to be an authorised SMS aggregator in Singapore ( listed in SMS Registry). Non-registered SMS Sender IDs will be labelled with a “Likely-SCAM” header. It is an identity for recipients to recognise the brand or company when they send mobile messages and it’s a good for branding purposes.Īny companies that wish to use alphanumeric Sender IDs when sending mobile messages will need to register with the Singapore SMS Sender ID Registry (SSIR) to obtain a registered Sender ID starting January 31, 2023. The Info-communications Media Development Authority of Singapore (IMDA) has announced mandatory Sender ID registration with effect from January 31, 2023.Ī Sender ID is typically an alphanumeric identifier like “XGATE” instead of the mobile number of the sender appearing on mobile messages.